Privacy Policy

Waypoint respects your privacy and is committed to protecting the personal information you provide to us.

This privacy policy explains what information we collect, why we collect it, how it is used, and the rights you have over your personal information.

Information We Collect

When you contact Waypoint or submit an event enquiry, we may collect information such as:

• Your name
• Your email address
• Your telephone number
• Your event date
• Your event type
• Your venue or event location
• Your song selections and song requests
• Any additional information you include in your enquiry or message

We only collect information that is relevant to responding to your enquiry or providing our services.

How We Use Your Information

We may use the information you provide to:

• Respond to enquiries
• Discuss availability and event requirements
• Prepare quotations or booking arrangements
• Plan performances and requested songs
• Contact you about an existing or potential booking
• Keep appropriate records relating to enquiries and bookings

We do not sell your personal information to third parties.

Legal Basis for Processing

Where you contact us about a potential booking, we process your information because it is necessary to take steps at your request before entering into a contract.

Where you become a customer, we may also process your information where necessary to perform our agreement with you.

In some circumstances we may retain information where we have a legitimate business or legal reason to do so.

How Your Information Is Submitted

Our website enquiry forms are processed using Formspree, a third-party form-processing service.

Information submitted through these forms may therefore be processed by Formspree in order to deliver your enquiry to us.

You should avoid including unnecessary sensitive or confidential personal information in enquiry forms.

Sharing Your Information

We only share personal information where reasonably necessary to operate our services or where required by law.

This may include service providers that help us operate the website or process enquiries, such as our website form provider.

We do not use your enquiry details for unrelated third-party marketing.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries that do not result in a booking may be deleted when they are no longer required.

Information relating to confirmed bookings may be kept for longer where necessary for accounting, contractual or legal purposes.

Marketing

We will not automatically add you to a marketing mailing list simply because you submitted an enquiry.

If we introduce promotional email or text marketing in the future, we will provide an appropriate choice where required.

Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information in certain circumstances
• Ask us to restrict how information is used in certain circumstances
• Object to certain uses of your information

Contacting Us About Your Information

If you have a question about this privacy policy or would like to make a request regarding your personal information, please contact Waypoint using the contact form on this website.

Contact Waypoint

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can investigate your concern.

You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

Changes to This Policy

We may update this privacy policy when our website, services or legal requirements change.

The latest version will always be published on this page.